Frequently Asked Questions

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  • [Payment]

    I haven't received my purchased items.

    If your purchased items have not been received, please use Purchase Recovery. 

    If the Purchase Recovery function didn't work, then you could ask us to resend the items or cancel your transaction.  

    [How to recover your purchase] 

    Airship > Tap[Purchase Recovery] 

    [How to send your inquiry to Customer Service Center] 

    Menu > Account > Customer Service Center 

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact

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