FLOOR

1. From the game list in the left section of the launcher, select a game you would like to uninstall.

2. Click settings button on the left bottom corner.

3. Click [Uninstall] button.

4. Click [Yes, Uninstall] button, and uninstallaion will begin.

□ Stay Logged In

This option allows you to login automatically without entering ID and Password when you run FLOOR Launcher(PC Client).

In order to protect your personal information safely, please be careful when using this option in public places such as internet cafe or public PCs.

'Stay Logged In' option will automatically be disabled if you haven't used FLOOR Launcher on the PC for 15 days.

This service allows you to play games without additional authenticaion (ex. OTP) by registering your PC as 'Registered PC'.

In order to safely protect your account, using PC Registration service in public places such as internet cafe is not recommended.

You can register your PC in [My Page]  → [Manage Security Settings].

[ PC Registration Service ]

Once you connect your mobile account to FLOOR account, you cannot connect it to another FLOOR account.

Also you cannot reconnect to another FLOOR account even though you have withdrawn your previous FLOOR account.

Please note that you cannot connect to other platforms if you have already connected your mobile account to FLOOR account.

If you cannot open the PC Client setup file, please follow the steps below.

1. Right click the FLOORLauncherinstaller file -> Run as administrator

2. Temporarily deactivate any antivirus program you use and run the setup file

※ Temporarily deactivate or set as exception since the antivirus program or firewall may block the setup process

3. Check and get available updates from [Control Panel] -> [Settings] -> [Windows Update] 

You can register up to 5 e-mail IDs with a single name. 

If you already have 5 FLOOR IDs and wish to register an extra account,

you need to withdrawn one of your 5 e-mail IDs.

You may not re-register with an withdrawn e-mail address for 30 days.

If you wish to create same e-mail ID with the one you have withdrawn, please register 30 days after the withdrawn date.

If you haven't received your verification code for recovering your password, etc., please check the spam mail filter option.

Please check if you haven't blocked receiving mails from "LINE Games" or 'noreplay@linegames.support".

Also please check your spam mailbox.

To solve the problems, please install the programs below.

1. Update Windows graphics driver to the latest version

https://floor.line.games/kr/download/install 

2. Install DirectX

3. Update your PC's graphics driver to the latest version

4. Visual Studion Redistributable Package settings

Windows 64bit Download

https://aka.ms/vs/17/release/vc_redist.x64.exe

Windows 32bit Download

https://aka.ms/vs/17/release/vc_redist.x86.exe

It is a security option that blocks any login attempts from overseas 

and allows your account to log in only when verification has been made.

You can set block options from [ My Page > Member Data > Block Overseas Login setting ].

[ Block Overseas Login Setting Link ]

The default for the overseas login block option is 'On'.

Verification may be needed in order to change the option as below.

[ Change Settings ] 

ON -> OFF : Available after verification

OFF -> ON : Applied without any process

If you can't use the OTP service inevitably, you can cancel it.

You can cancel the OTP service at the Customer Center > Security Center on the website.

[disable the OTP service]

You can disable the OTP service after authentication by choosing either OTP authentication or email authentication.

* If you can't disable from your home page

If it is impossible to cancel OTP due to OTP authentication or email authentication, please contact the customer service center.

* Contact Customer Center 

game_service@linegames.support

What is a FLOOR OTP service?

It is a dual security service that runs the game with a disposable authentication number issued through the FLOOR OTP app.

The OTP number (OTP authentication key) uses a random number each time to make your account more secure.

You can set for the OTP service at the Customer Center > Security Center on the website.

You must create a FLOOR account to apply for OTP services.

[ OTP set ] 

1. Click FLOOR Homepage > Security Center > OTP Settings

2. Click Apply for OTP Service

3. Click Accept and Apply

4. Enter email authentication number and confirmation

5. Install the FLOOR OTP app

6. Log in to FLOOR OTP and check the unique number and authentication number

7. Enter the authentication number and unique number on the authentication page

This issue seems to occur on certain users’ Windows 7 systems, due to missing a specific DLL file.

Please follow the method below to resolve this issue.

[Recommended Solution]

Running the attached install_win7_api_dll.bat file as administrator will automatically install the necessary DLL files on your system.

Download Attached File

1. Download and unzip the win7_dll.zip file.

  (Download the Attached File above)

2. Within the unzipped folder, run install_win7_api_dll.bat as administrator.

  (Right-click on install_win7_api_dll.bat and click Run as administrator)

3. Restart Client / Game after restarting PC

Thank you.

First you need to login to FLOOR.

You can withdraw from FLOOR through email verification.

Send verification mail to your registered E-mail to withdraw your account.

The FLOOR ID you are using will not be able to be reused / recovered / canceled after the withdrawal.

The withdrawn ID will not be recovered and connected game data will be deleted, so please choose carefully.

First, login to FLOOR

You can change your member info from [ My Page > Member Data ].

Member Data Link

1. Changing Nickname

You can change your nickname once a week.

Your nickname may consist of up to 20 letters including numbers.

Special characters and spaces are not allowed.

2. Notification Setting

You can receive various game information and event news through the notification setting.

You may decline these notifications by switching off the option.

1. Click [ Find Login Information ].

2. Enter your E-mail address that you registered and click [ Send Verification Email ].

3. Enter verification code that has been sent to your E-mail and click [ Confirm ].

4. Enter your new password.

5. Now you can login to FLOOR with the changed password.

Recover Password Link

* For those who forgot E-mail adress and cannot recover password

If you forgot your E-mail address, please send an inquiry to our customer center.

game_service@linegames.support 

To register FLOOR service, please follow the steps below.

1. Enter your birthdate for registration. (Required)

2. E-mail verification (Required)

Send verification mail to your E-mail you'd like to use for registration.

[ Registration Link ]