Frequently Asked Questions

Do you need any help? Search for quick solutions.

  • [Game Social]

    How do I add friends?

    You can add friends through in-game Social menu.


    Here are some methods to add new friends.

    1. Send a friend request from the recommended friend list

    2. Search and add a friend's Player Code


    You can also decide whether to accept/reject a friend request sent by other players.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Social]

    Can I delete a friend?

    Open the information screen of a friend you want to delete at the friends list.

    You can delete a friend by pressing the Delete button after selecting a friend you wish to delete.


    If you delete a friend from your friends list, your information will also be deleted from their friends list.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Social]

    How do I create a party?

    You can party up with friends or other players to play SMASH LEGENDS together.


    # How to Create a Party

    1. Inviting a Friend to Party

    You can send a party invitation to a friend who is currently online from the Social menu.


    2. Creating a Party with Party Code

    (1) Go to the Party menu with the + button at the Lobby.

    (2) Create a Party Code and send invitations to other players.

    (3) If you received a Party Code from another player, you can enter the Party Code from the Party menu to join the party.


    Players in the same party are able to start a match together as a team,

    and communicate with each other through Chat.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Character or Item]

    Where can I check the rates of a Box?

    Press the blue ( i ) Icon at the item pop-up window from Boxes that are being sold at Shop to check each item's rates from the Box.

    Item rates change depending on the Legends you own.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Character or Item]

    Can I change which Legends I play with?

    You can always change which Legend to play in SMASH LEGENDS.


    You can check the Legends you own from the Legend menu at the left of Lobby.

    Select a Legend you wish to change into, then press Select to change your Legend.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Character or Item]

    How do I obtain Legends?

    Legends can be obtained through Medal Road or by opening various Boxes. 

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Character or Item]

    What are Legend Pieces?

    Each Legend's Piece is used to upgrade the Legend you have.


    Legend Pieces can be obtained through Boxes, Shop, quests and trophy rewards.

    When obtained, they will automatically be collected at Legend Information.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Character or Item]

    What are Legend Abilities?

    Once you reach level 5 on a Legend, the ability slot of the Legend will open.

    This content will be updated later, so please look forward to it.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Character or Item]

    What are Keys?

    Keys are in-game currency that can be obtained through gameplay, quest progression, and character rank up.

    The obtained Keys can be used to open Boxes.


    The number of Keys obtained through gameplay is limited to the number of remaining Battle Keys.

    Up to 200 Battle Keys can be held, and recharges every hour when below 200.


    If you obtain Keys through quests and character rank-ups, you can obtain them regardless of the number of remaining Battle Keys.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Character or Item]

    How do I get Boxes?

    Play the game to collect Keys and Medals to open Boxes, or purchase them from Shop with Gems.


    1. Lobby Box (League Box)

    - The Box changes to match your current League tier.

    - If you reach a higher League without opening the Box from the previous League,

      you will be able to claim Boxes from both Leagues the next time you open them.

    2. Legend Road and Medal Road Box

    3. Event Pass Box

    4. Special Box

    5. Super Special Box


    You can obtain the following items depending on their rates.

    - Coins/Legends/Legend Puzzle Pieces

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Character or Item]

    What are Coins?

    Coins can be obtained through in-game Events, Legend Roads, Medal Road or from opening Boxes.


    Coins are used to upgrade Legends, or purchase items from Shop.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Character or Item]

    What are Gems?

    Gems can be obtained through in-game Events, Legend Roads, Medal Road, or from opening Boxes.


    Gems are used to purchase different in-game items.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Contents]

    What are Medals?

    Medals can be obtained for each Legend played by the player based on the win/loss of the game.


    The rank of the Legend increases according to the accumulated Medals,

    and your account's League will rise based on the total Medals obtained.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Contents]

    What is an MVP?

    Player with the most MVP points at the end of certain Arena matches, such as Team Deathmatch and Dominion, becomes the MVP.


    MVP points are earned by actions such as SMASHING foe players, or dealing damage during the match.

    You earn 50% additional MVP points by winning the match.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Contents]

    What is Battle Log?

    You can check Battle Log at the top right menu from the Lobby.


    You can check up to 30 Battle Logs of recent matches.


     - Information that can be found in the Battle Log

      * Game start time and win/loss

      * Played Arena

      * Played Legend

      * Trophy and Trophy Rank for each Legend

      * Trophy gain/loss

      * Win rate of last 30 matches

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Purchase]

    Which payment methods can I use? (iOS)

    In-app purchases in the game are processed through each app store, and payment methods vary by country.

    Please check the main payment methods below.


    - Credit card

    - Mobile payment

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Purchase]

    Can I play the game without making in-app purchases?

    SMASH LEGENDS can be played for free without purchasing paid items or currencies.

    In-app purchases can be made through the in-game store whenever the player wishes.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Purchase]

    I want to check my purchase history.

    Depending on the device you are using, you can check the purchase history through the method below.


    [AOS]

    1. Connect to Google Payments and log in with your Google account.

     > [Link Click !] 

    2. Select Account.

    3. You can check by selecting the Purchase history tab.


    [iOS]

    1. Launch iTunes on your computer.

    2. Log in with your Apple account.

    3. You can check it by selecting Purchase History > See All.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Purchase]

    I did not receive my product after purchase.

    If a payment was made successfully, you can receive the product you paid for

    through purchase restoration.


    When this problem occurs, re-enter Shop to check Restore Purchase button.


    If the purchase restoration function does not work,

    Please contact us through the in-game Support.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Purchase]

    I did not receive my product after purchase. How do I request a refund? (iOS)

    Payments related to the iOS Apple App Store market are handled directly by the Apple App Store. 

    Please use the following steps to request a refund from Apple Support.


    1. Go to Apple Support 

     > https://support.apple.com/

    2. Select Music, Apps & Services > App Store > Subscriptions & Purchases

    3. Select Request a refund > Report Problem of the purchase details you want to refund from the purchase list

    4. Select Request a refund in the problem selection and fill in the request details.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Purchase]

    I cannot make purchses

    If you cannot make purchase,

    please be informed to include the below information upon reporting.


    1) Platform you are using & How you downloaded the game app

    2) Whether you have installed google play store on your device that you are using

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Account]

    I want to connect an account.

    You can protect your account by connecting your guest account to a social media account.

    Account can be connected from the in-game Settings at Account. 


    Accounts that can be connected depends on the device environment.

     For Android devices, you can select from 3 options to connect (Google/Facebook/LINE).

     For iOS devices, you can connect from the following options (Apple/Facebook/LINE).

     * If you wish to play the game on both AOS and iOS devices, you must connect your account

     with Facebook or LINE.


    If the guest account is not connected, data may be deleted when uninstalling the game.

    We recommend that you connect your game account to another social media account to protect your account's data.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Account]

    I want to continue playing on a new device.

    To transfer your game progression to a new device,

    you must first log in to the game on your existing device and connect your account.


    1. If the existing account is a guest account, the account needs to be connected first. 

       (If you have already connected your account, proceed from Step 2) 

    2. Install/Run the game on the new device.

    3. If you connect to the same account that was connected on the previous device,

       you can continue playing on your new device.

      * If you wish to play the game on both AOS and iOS, you must connect your account with

        Facebook or LINE.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Account]

    How do I withdraw my account and cancel the withdrawal?

    If you want to withdraw from the game, go to Settings > Account 

    You can proceed with withdrawal of your account by pressing the Withdraw button.


    Once you proceed with withdrawal, a 7-day grace period will begin, and if you do not log in to the game for 7 days, your account will be withdrawn.


    If you want to cancel your account withdrawal, you can cancel by logging in to the game during the grace period to recover your account.


    Once you have withdrawn your account, all in-game currencies and progress will be deleted regardless of paid currencies.

    As accounts cannot be restored, please be cautious when deciding to withdraw your account.


    Also, if you are playing with a guest account, logging out and uninstalling the game will delete all game progression and information.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Account]

    I lost my account. Can I recover it?

    You can check your account below if you have connected to a social media account.


    1. Go to Google Customer Center

      > [Link Click !]


    2. Go to Facebook Customer Center

      > [Link Click !]


    3. Go to LINE Account Recovery

     > [Link Click !]

     

    For guest accounts, data may be deleted when uninstalling the game.

    In this case, since your data is not protected, it is difficult for us provide any help.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Account]

    Google Play account recovery

    If you have lost your account connected with Google Play,

    You can check your account by following the steps below.


    1. Check if the account currently logged into Google Play is the correct account.

       Load game data linked to that account.

       If you use more than one account, please check each account.


    2. Press the Google button in the in-game Settings to proceed.


    3. Use the Google Customer Center below

       > [Link Click!]

      

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Account]

    Facebook account recovery

    If you have lost your account connected with Facebook,

    You can check your account by following the steps below.


    1. Check if the account currently logged into Facebook is the correct account..

       Load game data linked to that account.

       If you use more than one account, please check each account.


    2. Press the Facebook button in the in-game Settings to proceed.


    3. Use the Facebook Customer Center below

       > [Link Click !]

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Account]

    LINE account recovery

    If you have lost your account connected with LINE,

    You can check your account by following the steps below.


    1. Check if the account currently logged into LINE is the correct account..

       Load game data linked to that account.

       If you use more than one account, please check each account.


    2. Press the LINE button in the in-game Settings to proceed.


    3. Use the LINE Customer Center below

      > [Link Click !]

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Account]

    Can I buy, sell, or share my account with others?

    Buying, selling, or sharing an account violates the Terms of Service and game usage may be restricted.


    In addition, we cannot provide any help for damage caused by account transactions and sharing.

    Account transactions can cause various problems such as financial damage and seizure of the involved account.

    Please do not accept any form of account transactions.


    Please check the Terms of Service for details on account transactions.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Setting]

    Can I change my nickname?

    You can change your account's nickname at any time. 

    First nickname change is free of charge.

    Following nickname changes require currencies.


    You can change your nickname at Others in Settings.

    Press the Change Nickname button to change to your desired nickname.


    Please note that sanctions may apply to inappropriate nicknames.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Setting]

    I want to change the Joy Pad position.

    You can change the Joy Pad position at Controls in Settings.


    1. Locked

       You can only move the Joy Pad at the fixed position at lower left part of the screen.

    2. Fixed (Fixed Center Point)

       You can move the Joy Pad by touching the left part of the screen.

    3. Free (Following)

       You can move the Joy Pad when you touch the screen.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Setting]

    Can I turn on/off in-game sounds?

    In-game sounds can be turned ON/OFF in Settings.


    1. Press Menu from the top right of the Lobby

    2. Go to Settings > General and press ON/OFF for SFX, BGM and Voice.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Setting]

    How do I turn off push notifications?

    If you want to turn off push notifications,

    You can set this at in-game Settings in General.


    Select the notification you want to disable. There are 'Push' and 'Night-time Push' located in General.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Setting]

    Can I turn off or reduce the vibration effect of the game?

    You can turn the vibration effect ON/OFF at Controls in Settings.


    If you turn on vibration, the vibration effect is applied during gameplay.

    If you do not wish to use this feature, you can disable it by pressing the ON button.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Install]

    I want to know the minimum game specifications.

    You can play SMASH LEGENDS with the following specifications.


    Even if the minimum requirements are satisfied, the game may not run smoothly.

    For a seamless experience, we recommend playing the game with a device that is above the recommended specifications.



     * Minimum Requirements

     - Android: Samsung Galaxy S5

     - iOS: iPhone 6s


     * Recommended Specifications

     - Android: Samsung Galaxy S7

     - iOS: iPhone 6s, 2GB RAM or more

     

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Install]

    The game is not running smoothly.

    If the game does not run smoothly and crashes or continues to freeze, check the following steps.



    1. Check if the device on which SMASH LEGENDS is installed meets the minimum/recommended specifications.

    2. Check if the game is updated to the latest version.

    3. Check if the device is updated with the latest version. If it is not the latest version, update to the latest version.

    4. After deleting the game from the device, download and reinstall the game from the app market.

     - Before deleting the game, please make sure that the game account is connected. 

     - If the account is not connected, game progression may be lost when the game is reinstalled.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Play]

    The Arena is locked. How do I unlock it?

    Locked Arenas can be unlocked as a reward by proceeding with Medal Road.


    Press Medal Road at the top of the Lobby to check when new Arenas open.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Play]

    What is Duel mode?

    This is a 1 vs. 1 solo game mode, where you are locked in battle with your foe in a limited area.

    You win by scoring 3 points first by defeating the foe.


    A more detailed guide can be found on the official community, FLOOR.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Play]

    The game mode I was playing disappeared.

    The 1st and the 2nd Arenas will always have the same modes,

    but the 3rd and 4th Arenas will have two game modes alternate.


    3rd Arena - Crown Guard or Team Deathmatch

    4th Arena - Duel or Harvest


    If the game mode you want is not available, please check the next Arena time at the bottom of the game mode.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Play]

    What are Legend Roads?

    Legend Road is a system based on the Medals obtained by the Legend.

    Each Legend has their own road. (E.g. Peter Road. Alice Road, Cindy Road, etc.) 


    Like Medal Road, you can collect Medals with the Legend to get rewards.

    If a reward is activated, you can still claim the reward even if Medals are lost below the requirement.


    Legend Roads can be progressed and checked at the bottom of each Legend's information.

    You can also check the Medals and Ranks you have obtained from Legend Information.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Play]

    What is Team Deathmatch mode?

    This is a 3 vs. 3 team game mode where you team up with other players

    and SMASH your foes out of the map.


    If a foe is pushed out of the map, you score 1 point. 

    The team that scores a total of 10 points or the team with more points by the end of the match wins.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Play]

    What is Battle Royale mode?

    This is a solo game mode where you must fight other players while obtaining candies that appears throughout the map.

    The top 4 players who survive until the end become the winners of Battle Royale, and the bottom 4 players are considered as losers.


    A more detailed guide can be found on the official community, FLOOR.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Play]

    What is Harvest mode?

    This is a FFA game mode where you win by scoring points for harvesting Mandragoras.

    The player with the most points by harvesting the most Mandragoras wins.


    A more detailed guide can be found on the official community, FLOOR.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Play]

    What is Dominion mode?

    This is a 3 vs. 3 team game mode where the team that scores 4 points first by capturing the Dominion Point wins.

    Players must push out the opposing team from the Dominion Point to prevent the opposing team from scoring.

    Your team must stay within the area to score points.


    A more detailed guide can be found on the official community, FLOOR.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Game Play]

    What is Crown Guard mode?

    This is a 3 vs. 3 team game mode where you score by defeating the player with a crown on each team.

    The team that scores 3 points first within 3 minutes wins.


    A more detailed guide can be found on the official community, FLOOR.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Others]

    Privacy Policy

    In SMASH LEGENDS, you can decide whether to agree to the Terms of Service and Privacy Policy for using the app during installation and execution. 

    SMASH LEGENDS only collects limited personal information to protect the players.


    Only information collected are related to your gameplay and device identifier information directly for the playing, 

    and information that can directly identify a specific individual are not collected.


    Players may reject the Terms of Service and Privacy Policy, and if they refuse, the use of the game may be restricted. 


    For more information regarding the Terms of Service and Privacy Policy, you can check the website and in-game Settings. 

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Others]

    I want to delete my personal data.

    If you wish to delete all information (data) related to your game account,

    you can request deletion through Support.


    However, when information is deleted, the account will permanently be inaccessible.

    All payment details, in-game currencies and items will be deleted.


    If your account is connected to a social media account, other connected account information will also be deleted.

    If you only want to delete a particular account, please use the game withdrawal function.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Others]

    Are there any official communities?

    SMASH LEGENDS uses FLOOR as the official community.

    In addition, we also have official Facebook, Discord, and Twitter social media pages.


    Each social media page can be accessed through in-game the buttons in Settings > Others.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Others]

    Coupon request for the official SMASH Partners

    If you have been selected as the official SMASH Partners and want to request a coupon, please request the form below.


    Smash Partners Coupon request for SMASH Partners

     - Partners Season :

     - Name of your channel :


    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact
  • [Others]

    Global Tournament 2021 application

    [Global Tournament 2021 application]


    If you wish to participate in the SMASH LEGENDS Global Tournament, 

    please make an inquiry with below information as requested.

     

    Country of Residence (Individual/Team)

    Whether participating as an individual or Team (2/3 members)

    Account UID (Individual/Team)

    - You may check UID: MENU > SETTINGS > ACCOUNT

    In-game Nickname (Individual/Team)

    - Please pay special attention that those who have inappropriate nicknames may be restricted.

    Current number of medals (Individual/Team)

    Main(Preferred) Legend name (Individual/Team)

    - This is for reference only, and on the day of the actual tournament, you may play with Legends whichever you wish.

    Discord nickname and code (Individual/Team)

    Participants Age (Individual/Team)

    - All players must be sixteen (16) years of age or older.
        If you are below 16 years old, you cannot participate in the tournament. Your understanding will be appreciated.

     (Agreement required) Agreement of all broadcasting rights owned by LINE Games Corporation (Agree/Disagree)

    - Please refer below for more details.

     (Agreement required) Personal information collection and consent (Agree/Disagree)

    - Please refer below for more details.

    (Agreement required) Transfer of Personal Data Out of the Country (Agree/Disagree)


    ※ Notes

    For us to verify participants with no issue, please refrain from changing the nickname during the tournament process.


    [Agreement of all broadcasting rights owned by LINE Games Corporation]

    LINE Games Corporation plans to produce an event video which will be uploaded on the homepage or YouTube 

    after real-time streaming as a purpose of advertising the SMASH LEGENDS event.

    All broadcasting rights of the play videos during the event belong to 5minlab Corp. and LINE Games Corporation.

    Do you agree that your play videos can be used for SMASH LEGENDS event related video which will be made in the future?


    [Personal Information Collection and Usage Agreement]

    LINE Games Corporation collects personal information as follows to proceed event.

    - The purpose of collection and use of personal information : For SMASH LEGENDS Event

    - Whether or not you agree with the personal information collection and usage: Agree/Disagree

    - Items of personal information collection: Discord Nickname, User ID, Age, Email, Country of Residence

    - Period of maintenance and use of collected personal information:
      Line Games Corporation shall be dispose of personal information
    in three months after event is finished.

      The user has the right to refuse the collection and use of personal information.

      However, in case you refuse to agree, you will not be participate in this event and you will not be notified any results of the event. 

      For inquiries about viewing/correction/deletion/withdrawal of collected personal information, 

      please contact Line Games home page (https://line.games).

     

    If you are below 16 years old, you cannot participate in this event.

    For more details on personal information process, please refer to Privacy Policy in Line Games home page (https://line.games).

     

    [Transfer of Personal Data Out of the Country]

    If you wish to withdraw consent provided before, please make an inquiry through Line Games Support.

     

    Please note that LINE Games ("we" or "us") may transfer your personal data which we collect and process 

    in order to provide you with our games and related services globally on the basis of your consent, performance of contract and/or legitimate interest. 

    LINE Games will take all necessary privacy/security measures applicable in the country or territory to protect your personal data. 

    If you do not consent to the transfer of your personal data to such country or territory, we may have difficulty of processing some of your personal data 

    and may not be able to provide you with our game and services properly. 

    You may withdraw your consent at any time, even after you have consented to the collection and processing of your personal data.

     

    1. What we transfer overseas: Discord nickname & code, User code, Email address, In-game account information, Country, Age

    2. Information Transferee: LINE Games Corporation, Korea

    3. Purpose of Transfer: Check User Information

    4. How your personal information is transferred: Collected personal data will be kept safely in the Personal Information Processing System of LINE Games.

    If you have more questions, we will provide additional answers through 1:1 Inquiry.Contact

Available after log in.
Would you like to go to the login page?