FLOOR

This problem may cause depending on data environment, lack of memory, crash with other applications, and others.
Please refer to the following measures if the problem persists.

■ Solutions
1. Reboot the device.
2. Check network status of the device.
3. Update the device OS to the latest version.
4. Close the application not using, delete data.

■ How to reinstall
1. [Settings] of device → [Application] → [Uncharted Waters Origin] → Clear Cache, Data → Remove Application
2. Download and install the latest version of Uncharted Waters Origin. 

Please refer to the following measures if the problem occurs.

■ Solutions
1. Scan and Repair
Close the game and proceed with [Setting Icon > Scan and Repair].

2. Uninstall and Reinstall
If the problem persists, [Uninstall] Uncharted Waters Origin completely and reinstall.

3. Reinstall FLOOR Launcher
If the problem persists, uninstall FLOOR Launcher completely and reinstall.

If these solutions could not help you, please send us an inquiry to Support. 

This problem may cause depending on the device spec, individual environment, and others.
Please refer to the following measures if the problem persists.

■ Minimum/Recommended Requirements
Check out the minimum/recommended requirements for download. [Link]

■ Solutions
1. Close other applications running except Uncharted Waters Origin to spare memory.
2. Check the network environment(Wi-fi/LTE/5G) and keep it optimized.
3. Lower in-game graphic options.
4. Update the device OS to the latest version.
5. Keep enough spare memory. 

This problem may cause depending on the graphic spec of the device, individual environment, and others.
Please refer to the following measures if the problem persists.

■ Minimum/Recommended Requirements
Check out the minimum/recommended requirements for download. [Link]
* Please be noted that the game might not run smoothly if your device does not meet the requirements.

■ How to set game graphic
Menu (☰) → Settings → Graphics → Set Graphics Quality/Resolution/Refresh Rate to "Auto" or "Low"

■ What if the graphic is broken after update on FLOOR(PC)?
1. Scan and Repair
Close the game and proceed with [Scan and Repair].

2. Uninstall and Reinstall
If the problem persists, [Uninstall] Uncharted Waters Origin completely and reinstall.

If these solutions could not help you, please send us an inquiry to Support. 

If Uncharted Waters Origin fails to update, you can perform the following procedures to update it:

1. If you are experiencing issues updating the PC version of the game, delete and re-install the game in the FLOOR Launcher. 

■ FLOOR Launcher (PC)

 - In the FLOOR Launcher, click [Settings] under the Start Game button → Click [Uninstall] to delete the game, then re-install the game.

   * You can delete the game only when the game is not running.

 - If re-installation did not resolve any update issues, try performing the following procedures to solve the problem:

  1) Use Windows Explorer to go to C:\Users\{※ PC Log-in Name}\AppData\Local\Uwo\Saved

  2) Delete all files in the "Saved" folder and restart the game

2. For the mobile version, you can perform the following procedures in the relevant store to update your game:

■ Google Play Store (AOS)

1. [Settings] → [Manage Apps] → [Application Manager] → Select [Google Play Store]

2. Delete update, cache and data

3. Reboot your device

4. Run Google Play Store and click [Agree] in the pop-up screen

5. Re-install Uncharted Waters Origin

■ App Store (iOS)

1. [App Store] → Select the [Profile] icon on the upper right side of the screen

2. Find Uncharted Waters Origin in [Available Updates] under [Account] and click [Update]

 - If you cannot see Uncharted Waters Origin in [Available Updates], drag the screen downward to refresh the screen and check again

* The "Update" button may not appear immediately depending on your device environment, so please try again after some time.

* The names and locations of menu items might differ depending on your device and settings.

If you are a Windows 10 user, perform the following procedures to check your PC specifications:

■ Click the Start button → Search [This PC] → Right-click in This PC window → [Properties] → Check [View basic information about your computer]

■ Click the Start button → Use the search feature to search [System Information] → Check [System Information]

* Note that the procedure might be different depending on your PC environment.

To ensure smooth game play, Uncharted Waters Origin provides an independent PC client, the "FLOOR Launcher".

Please use the link below to install the FLOOR Launcher and enjoy Uncharted Waters Origin in an optimized environment.

[FLOOR Launcher Installation]

If you cannot hear anything while you are playing or you need to adjust the sound volume, you can check both your device and in-game settings to solve the issue.

■ How to check the current device sound volume

 1. Utilize the device's sound adjustment buttons (+/-) to check the sound volume

 2. In your device, go to the [Sound Settings] menu to check the sound volume

※ If you still cannot hear anything after adjusting sound volume in an iOS device, please ensure that "mute mode is deactivated".

■ How to adjust sound in-game

 - Select the menu button[☰] on the upper right side of the screen → Go to [Settings] on the bottom → Go to [Sound], turn on "Master Volume" and adjust the sound volume to your preferences

* The example image was taken under a test environment.

This error message pops up when Uncharted Waters Origin is having difficulty running the game as intended

due to damage in files occurred during a patch update.

Please take the following procedures when this problem occurs:

1. Check file integrity and repair

Go to [Settings > Scan and Repair] under [Start Game]

Go to [Settings > Scan and Repair] under [Start Game]

Open the FLOOR Launcher and click the cog-shaped button on the bottom left screen. You will then be able to see the "Scan and Repair" menu.

Check the file integrity through this menu.

Note that the menu cannot run smoothly while the game is active. 

Please close your game first before using this feature.

2. Delete and re-install the game 

If the first method fails, 

you must completely delete Uncharted Waters Origin and re-install it. 

 - To delete the game, go to the FLOOR Launcher, click [Settings] under Start Game → click [Delete Game]. Re-install the game after you delete it.

   * Note that you must close the game first in order to delete it.

3. Re-install the FLOOR Launcher 

If the previous two solutions do not work,

delete your game as you were instructed in the second solution, then delete the FLOOR Launcher as well.

1) Press [Windows Key] or click [Start] button to activate the search feature, and go to [Add or Remove Programs]

2) Search for "FLOOR Launcher" in Apps and Features and delete it 

If you are still experiencing problems after trying all three solutions above,

please contact our customer service.

You may run into problems as described below when moving while playing the game on a mobile device.

The message above pops up when your internet connection is unstable, and usually occurs as your internet connects to Wi-Fi.

You may have your settings set to automatically connect to free Wi-Fi provided by public spaces, so please change your internet settings to 5G/LTE or connect to a stable Wi-Fi to play the game. 

Uncharted Waters Origin does not support a guest account.

To protect your account safe, we recommend to link it to the platform account in use.

■ Platforms available to link account

- Google

- Apple

- Facebook

- LINE

- FLOOR

- Steam

* To play the game in FLOOR Launcher(PC), a FLOOR account is required.

* If you link your FLOOR account to the platform account, you can play Uncharted Waters Origin in FLOOR Launcher(PC) without further setting.

Uncharted Waters Origin allows only unique Company Names (nicknames) to be created in one server. (Two characters or more, 10 characters or less)

If the message "Company Name already exists." appears when you try to create a Company Name, please use the recommended Company Name or create another Company Name that is not a duplicate.

* The example image was taken under a test environment.

FLOOR account is set to block login from overseas by default.

For the cases below, the FLOOR account and the account linked to FLOOR will be unavailable to play an account will be blocked by overseas login.

*EX) If the option to block overseas login for the FLOOR account is turned on
*EX) If the location where the account had been created and attempting login is different

If you found a pop-up as the account has been blocked by overseas login, please refer to the following measures.

■ Solutions
1) Log in from the location where the account was created.
2) Turn off the option in [My Page of FLOOR Website → Manage Security Settings → Block Overseas Login setting].

※ If these solutions could not help you, please send us an inquiry as the form below to Support.

■ Inquiry Form
1) E-mail used to join FLOOR:
2) FLOOR nickname:
3) FLOOR nickname used in Uncharted Waters Origin game website:

※ To avoid any hacking from overseas, we recommend you to activate the option to block overseas login. 

If you were found to violate Terms of Service while playing Uncharted Waters Origin, your account may be banned, based on Terms of Service.

For detailed confirmation regarding the banned account, please send us an inquiry through Support.

We ask for your understanding that it may take some time for providing the information. 

With 'Register PC' service that FLOOR provides, you can start the game without additional login process.

■ How to register PC
1) Move to [My Page of FLOOR Website → Manage Security Settings]. (Link)
2) Click 'Setting' in [Register PC].
3) Click 'Register' in [PC Login List] and finish registering PC after authentication.

※ Notes
- Maximum of 5 PCs can be registered per account.
- If a change has been made to the PC info, the initially registered PC must first be unregistered before re-registering.
- Registration of public PC is not recommended for security reasons.
* A PC registration is only valid for 1 year. 

If you forgot the password of the account in use, please check out the account information through the links below.

- FLOOR: [Link]
- Google: [Link]
- Apple ID: [Link]
- Facebook: [Link]
- LINE: [Link]

- Steam: [Link]  

If you want to withdraw your game account in use, please refer to the following methods.

* You can cancel your withdrawal manually within 7 days of requesting withdrawal.
* After 7 days of requesting withdrawal, the account and all the game information will be deleted and cannot be restored.

■ How to withdraw FLOOR account
[My Page of FLOOR Website → Member Data → Account Withdrawal]

■ How to withdraw the game account
Menu (☰) → Settings → Account → Withdraw Account → Click [OK] → Enter "Withdraw from Uncharted Waters Origin" and click [OK]

※ You can use the same company name again 30 days after withdrawal.
※ You can withdraw the account only when you did not join the guild.

■ How to cancel withdrawal
- If you access the game before 7 days passed after requesting withdrawal, you can require to cancel the withdrawal. 

You can create the account again 7 days after withdrawing the game account linked to the platform.

Please note that it is not able to create the game account again within 7 days of requesting a withdrawal. 

While "unlinking" or "changing" the initial account you used to link to your Uncharted Waters Origin account during its creation is not possible, you may add IDs of platforms that have not been linked yet.

 * Example) If you linked your Google account when you first started Uncharted Waters Origin, you cannot unlink or change said Google account. However, you can add Apple/Facebook/Line/Floor accounts.

■ How to link with more accounts

- Select the menu button[☰] on the upper right side of the screen → Select [Settings] on the bottom → [Game Settings] → [Account] → Choose a platform you want to link with → Log-in with the account you want to link with → Link complete

 * The FLOOR Launcher(PC) does not provide this screen to link additional accounts.

 * If you want to link additional platform accounts, please log-in with your mobile device and perform the procedures described above.

Here's how you can protect your precious account, Admiral. Please take the following steps to protect your account:

■ How to protect your account

1. Change your passwords periodically

 - To protect your account, please change the linked account's passwords periodically.

 * Instructions regarding how to change your passwords  

  If you forgot the password of the account in use, please check out the account information through the links below.

2. Apply for the OTP (one-time password) service in the FLOOR website

 - If you are using the FLOOR Launcher to play Uncharted Waters Origin, you can play in a more secure environment by using an OTP(one-time password), which you enter when you run the launcher. [Link to OTP Service Application]

3. Set up a secondary password

 - Will be added when the secondary password feature is confirmed

 To protect your precious account, please use all solutions mentioned above.

 Also, note that most victims of data breaches offer or share their account information to other people, so please do not share your account information.

Despite 1:1 transactions is not provided, you can transact with other Admirals in the Auction House. Please note that you have to reach Company LV 20 for using the Auction House, and you can enter it by (≡) in the right menu. Ship, Blueprint, Contract, Gear, Tool, and Part are available to transact in the Auction House.

It will spend Ducat for registering the item in the Auction House, and also for the sale price(Red Gem) after completing the sale as a fee. 

A skirmish is a content where you can challenge other players in a specific stage periodically. It is available from company LV 25, and you can enter it by [Menu (≡) → Skirmish].

A ticket is required to participate in a skirmish, and a ticket will be supplemented automatically and constantly. 

In Uncharted Waters Origin, it is not available to change to another character after you chose the admiral initially. But from company LV 25, you can additionally recruit the admirals.

If you achieved company LV 40 and are willing to change your character(admiral), please refer to the following ways.

■ How to change an admiral
- Select an admiral you want to play in [Menu (≡) → Admiral → Admiral Appointment].

■ How to recruit an additional admiral
- Select an admiral you want to play in [Menu (≡) → Admiral → Admiral Appointment].
- 2nd Admiral: You can purchase it with 100,000,000 ducats
- From 3rd Admiral: You can purchase it with blue gems.
* If you lack ducats or blue gems, you can purchase them with red gems. 

If your ship belong to the fleet had not enough life, it will show "Not enough Ship Life" when departing. In this case, you can visit a shipyard to check its life and restore it.

■ How to Restore Ship Life
- After checking the ship life, you can restore it by selecting the ship to restore.
- A ship can be restored using an exclusive blueprint or a common blueprint, or by emergency repair using blue gem. 

By using a search function in the world map, you can view the purchasable location of the trade good you want to purchase. Only cities you have discovered will be shown in the search result.

■ How to find a location of the trade goods

1. Click the [World Map] icon on the minimap.
2. Tap the [Trade Good] icon on the left side of the world map screen.
3. Enter the name of the trade good you want to purchase.
* You can add a trade good as a favorite to pin it at the top of the list.
4. Select the trade good to view the purchasable location. 

If the selected city on the world map is far from your current location, the price of the trade good on the world map will show as "?" as below.
For the adjacent cities, they have a mark as below and you can check the price of the trade goods if selecting the city. 

Maritime protection is a buff given for a certain time in your sailing. These are the list of protections and their effects.

* Discovery Protection
- Seagull: A chance to discover a higher grade of fish increases for a certain time.
- Mirage: A chance to discover discoveries increases for a certain time.
- Flying Fish: A skill effect for fishing increases for a certain time.

* Disaster Protection
- Dolphin: All the disasters caught in the fleet currently is relieved.
- Solar Halo, Lunar Halo: A fleet is immune to a disaster for a certain time.

* Mate and Fleet Protection
- St. Elmo's Fire: Loyalty of the mates in the fleet is slightly recovered.
- A Ray of Light: Loyalty of the mates in the fleet is plenty recovered.
- Anemoia: Sailing speed of the fleet increases for a certain time.
- Klabautermann: Durability of all the ships is slightly recovered. 

This icon on the world map means that there is a trade event that is beneficial to purchase or sell. The events such as soaring, plunging, trending, overflowing, or booming occur in the market in real time. If you find the icon on the world map in your voyage, visit the market and make a deal. 

Energy is a type of currency that is required for Chronicle, Challenge, a negotiation with a mate to recruit, and so on. You can check the number of energy you own on the right side of [Menu (≡)].

The number of Energy restored every day and the maximum number differ from the company LV. You can check the number of energy restored every day in [Company Overview → Company LV Info].  

You can recover mate's loyalty and injury as follows.

* How to recover loyalty:
1) Click a mate in [Menu (≡) → Mates > List > Mate], and recover it using Present/Chat on the right below.
※ You can recover loyalty by chat every 6 hours.
2) Click a mate in [Tavern → Manage Mates > Loyalty], and recover it using Regular Pay/Special Pay on the right side.
3) Besides, you can recover a mate's loyalty by [Tavern → Party > Interview], Bonus and Special Bonus in the tavern, and so on.

* How to recover injury:
1) It can be recovered naturally, as time passes.
2) Click a mate in [Tavern → Manage Mates > Loyalty], and recover it using Regular Pay/Special Pay on the right side. 

You can obtain a ship blueprint for shipbuilding by following ways.

1) Purchase by Ducat in [Shipyard → Parts Shop]
2) Purchase by Ducat or Blue Gem in [Item Shop → Black Market]
3) Purchase by Contribution in [Palace → Reward]
* You can purchase Common Blueprint once a week.
4) Purchase by Red Gem in [Menu (≡) → Auction House]
5) Earn from a combat victory reward
* You can earn random blueprints and shipbuilding material after winning the combat.
6. Earn from an event reward 

Even though the ships are the same grade, the location where you can build them is different. If you cannot find a ship you want to build at the shipyard, visit a shipyard in another city.

To check the location of the city where the ship can be built, you can select a ship by [Shipyard > Blueprint] in the city, or by [Menu (≡) → Encyclopedia → Blueprint] and tap the location marker on the upper side.  

Contribution is a type of point that can purchase special items with it in [Palace(Castle) → Reward]. You can check the number of contributions you own on the right side of [Menu (≡)]. Here are the ways to obtain contributions.

1) Combat: To defeat a user from hostile nations or a certain NPC
2) Adventure: To report discoveries to the estate
3) Trade: To sell specialties to the market
4) Skirmish: By the reward from the initial achievement of the grade, or by the weekly rank reward
5) Achievement: By the reward from completing the achievement 

When it comes to purchasable quantity, some trade goods in the market are affected by the season effect. In the market, an extra icon will be marked on the right side of the trade goods affected by the season effects. Followings are the types of season effects. 

■ Icon Type: Season

■ Icon Color: Increase/Decrease status of purchasable quantity according to the season effects
- Green colored icon means the purchasable quantity of the trade good decreased.
- Red colored icon means the purchasable quantity of the trade good increased.

■ Example

① A trade good whose quantity decreased due to the summer season effect.
② A trade good whose quantity increased due to the summer season effect. 

The Bank is where you can prepare for various accidents through Deposits, Savings Accounts, and Insurance to protect your assets.

■ Deposit, Withdrawal : You can store your assets at the Bank and safely withdraw them again.
- Pre-deposit your wealth into the bank. This will allow your assets to be protected even if you surrender while sailing. However, you must pay a small withdrawal fee whenever you withdraw from the bank.

■ Savings Account : Sign-up for a Savings Account to earn interest on your deposited wealth.
- Deposit into a savings account once a day for a total of 7 days to gain interest along with the principal amount at the end.
- Savings Account matured after 7 days of the deposit will be automatically kept to Deposit in the Bank.

■ Insurance : Check the insurance info and sign-up yourself up.
- Having insurance compensates for any accidents you may experience. Insurances with better terms will become available at higher Company LVs.
- When a ship is damaged due to capsizing, you will be compensated based on the rate of your insurance.
- Insurance fees are automatically deducted for each day out at sea. If you do not have enough to pay the fee, it will be deducted from your bank deposit. If you do not have any deposits left and fail to pay the fee,
the Insurance is automatically canceled. 

Fame will increase by completing Chronicle, Union Request, Combat, Trade, Discovery Report, Royal Order, and so on.

If your fame reached a certain amount, you can earn a title by completing Royal Order from Palace. When the title becomes higher, there will be advantages such as tax exemption for cities where the admiral's nation has more than 10% of the share.  

Private investment rank of the city is reset every week, and the rank reward is given to the mailbox. The investment rewards are as follows.

■ Basic Private Investment Reward
* 1st~5th: Different rewards will be given based on rank.
* 6th~: Basic rewards will be given.
※ Please note that you can obtain a rank reward or basic reward only when achieving more than 1,000 investment points.

■ Investment Dividend
- Investment dividend is a system that distributes a certain % tax of the city to the investors, based on their investment contribution.
- For Whom : Top 50 from private investment, and higher than 500 investment points
※ Mayor is excluded from the subject of the investment dividend.
※ Maximum for the individual dividend will be applied in proportion to total investment.
※ Tax revenue during NPC occupation will be excluded from dividends.

You can check your investment points in [Menu (≡) → Company Overview → Investment Progress] or [Bureau > Investment] in the city. 

In Uncharted Waters Origin, you can change your company's nation by immigration. Visit a palace of the nation you want to immigrate in the capital city and apply for immigration. (Immigration accompanies expense, but you can immigrate for free in the first immigration.)

But for immigration, you have to pay attention if you are satisfied with the condition related to reputation and the nation's immigration status.

* Reputation: Reputation is the number that shows the relationship between your company and each nation. Immigration to another nation requires a reputation of above 20%. It is not able to immigrate if your reputation is lower than it. Check your company's reputation in [Menu (≡) → Nation].

* Immigration Information: Check whether it is available to immigrate to the nation you want in [Menu (≡) → Nation].
- Immigration Denied: Nations with strong national power may not be willing to accept immigrants.
- Unable to Immigrate: You are unable to immigrate if your company is the current mayor of a city or you have invested in a different city and the results haven't been calculated yet. You will also be unable to immigrate if you have recently immigrated.
- Insufficient Reputation: Your company does not have enough reputation with the nation to immigrate.
- Immigration Granted: You are free to request immigration at the nation's palace at will. 

For using the [Aide automatically responds to disasters] option to relieve disasters that occurred during sailing, an aide's cabin in the flagship(*) is required.
* Flagship is a ship that the admiral is boarding.

If there is no aide's cabin existing in a flagship, you can modify the cabin to an aide's cabin by selecting a flagship in [Shipyard → Blueprint].

Additionally, the relief tools for the disaster are required in the storage. 

Mileage obtained from purchasing the product in shop is available for 6 months after obtaining it.

Please refer below for the usage period of Mileage.

* Obtain: Obtained when using Red Gem
* Expiration: Available for up to 6 months including the month you obtained Mileage
* The period is based on month, regardless of the purchase date.

※ EX) Mileage obtained between January 1 and January 30 is available until June 30.

* You can check the expected expiration date of Mileage in [Shop → Exchange → Mileage Icon at the top]. 

Coupon from various events is available once per account.
Please refer below for coupon registration.

■ Coupon Registration
1) In-game
Menu (☰) → Settings → Account → Enter Coupon

2) Website (For iOS)
Move to [Link]

※ Notes
- Coupon reward is given through the mailbox and will be kept for 7 days.
- Coupon reward is available once per account.
- Only a number can be entered. (Except certain coupons)
- Please understand that the coupon in which the player information is incorrect cannot be recovered. 

In Uncharted Waters Origin, the cities are classified into the following 5 types of cities depending on which nation they belong to.

* Capital: Capital city that contains an important building of the nation such as a palace. Only citizens of the nation can invest in the capital. They can receive all the perks such as tax exemption.

* Territory: Territory is the city where it belongs to the nation except the capital. Only citizens of the nation can invest in the territory. They can receive all the perks such as tax exemption.

* Free Port: Free port is a city where it can be turned into an allied port through investments between nations. It becomes an allied port of the nation with the highest investment after the calculation every week.

* Allied Port: Allied port is the city where it belongs to the nation with the top investment rank to the free port. A company with the same nation as the allied port does not pay tax when trading.

* Occupied Port: Occupied port is a city that is temporarily occupied as a result of competition. 

If entering the bureau in each city, you can invest in the city's individual fields of industry/commercial/military by ducat. (minimum 50k) The followings are the advantages of the city investment.

1) Tax Exemption
- If the citizen of the nation invested most in the free port, it turns to the allied port and they can receive the advantage of tax exemption.

2) Trade Goods Open
- Trade goods including specialty will open and become available for trade.

3) Higher Grade of Items Open
- A higher grade of the item becomes available for trade at the black market.
- A higher grade of part and gear becomes available for trade at the black market.
- A higher grade of the ship's part becomes available for trade at the shipyard.
- A material required for dyeing sail, painting hull is unlocked. 

You can join a Guild by performing the following procedures:

[How to join a Guild and cancel a join request]

■ How to join a Guild that allows Free Join

 - Select the Menu button[☰] on the upper right side of the screen → Select [Guild] → [Join] → Among the list, select the [Quick Join] button on the upper right side of the Guild you want to join → Join complete

■ How to join a Guild that operates through Join Request

 - Select the Menu button[☰] on the upper right side of the screen → Select [Guild] → [Join] → Among the list, select the [Join Request] button on the upper right side of the Guild you want to join → Wait until the Guild Leader approves your request

* Note that each Guild has different requirements to join. You must meet the requirements to be able to send a request or join such Guilds.

* If you withdraw from a Guild, you cannot join another Guild or create a Guild for 24 hours.

■ How to cancel a join request

 - You can cancel the join request while you are waiting for a Guild Leader's approval. (Select the Menu button[☰] on the upper right side of the screen → Select [Guild] → Pending → Select [Cancel Request] on the upper right side of the relevant Guild.

[How to withdraw from a Guild]

 - In the Guild Menu, go to [Guild Info] → Select [Withdraw] on the bottom right side of the screen

You can create or disband a Guild by following these procedures:

[How to create a Guild, and related costs]

■ Guild Creation Cost

 - Guild Creation Cost: 5,000,000 Ducats

■ How to create a Guild

 - Select the Menu button[☰] on the upper right side of the screen → Select [Guild] → Select [Create] → Set up a Guild Name, Introduction, Join Type, Join Requirement, and Nationality Requirement → Select the [Create] button below

* If you withdraw from a Guild, you cannot create a Guild for 24 hours. You can check the remaining hours on the bottom of the Guild Creation screen.

[How to disband a Guild]

 - In the Guild Menu, go to [Guild Info] → Select [Manage] on the bottom right → Select [Disband Guild]

 * Managing and Disbanding a Guild is only available to the Guild Leader.

 * A Guild Leader can only disband a Guild when they are the only remaining member of that Guild. 

In Uncharted Waters Origin, you cannot change your Guild Name.

Please choose your Guild Name carefully when creating one.

If your ship does not move or you cannot see your ship while sailing, please exit the game completely, reconnect, and check again.

If this does not solve the problem, please use the [Contact Support] button below to leave a query. We will do our best to support you.

You can avoid unnecessary fights via the Combat Protection mode. Please refer to the instructions below to set up Combat Protection mode:

■ What is Combat Protection mode?

 - Combat Protection mode is a defense mechanism to avoid unnecessary fights against NPCs or other players. You can spend a "Naval Protection" to avoid attacks while sailing.

 - One Naval Protection item is spent to avoid one attack, and it has a cooldown of 180 seconds.

 - You can activate Combat Protection mode only when you are in the city. However, you can deactivate it while you are sailing.

■ How to activate Combat Protection mode

 - You can activate Combat Protection mode by selecting the "Naval Protection" icon on the left side of the city screen.

 - Activating Combat Protection mode does not trigger additional pop-up windows. If the icon turns light green, it means Combat Protection is activated.

 - When deactivating Combat Protection mode, select the "Naval Protection" icon like you did when activating it. However, deactivating it will trigger an additional pop-up window, and you must click [OK] to deactivate.

■ When you cannot activate Combat Protection Mode

 - You cannot turn on Combat Protection mode under the following situations.

   1) You do not have a Naval Protection item or you have spent all Naval Protection items

   2) When there is a bounty on you

   3) High notoriety

   4) If you belong to a Nation that is currently in battle

If you are restricted from purchasing certain Trade Goods (Like Specialties) that are being sold in the Market, in order to make purchases, you must meet a certain requirement related to the city investment. 

Here are some common examples:

1) Requirement related to the Industry, Commerce and Military Development

* Example : The city must meet Commercial Dev. LV 3

2) Requirement related to investments above a certain amount

* Example : Invest a total of 1,000,000 Ducats in Lisboa

3) Requirement related to Mates' Jobs

* Example : Have a Mate that has the Sundries Merchant job.

If you have to travel to a certain spot during your Chronicles quest, your world map will show you the following marker. 

To travel to the spot to progress the quest, you must perform the following actions:

1) Tap or click the marker in the world map to move

2)  In the city, tap or click the Chronicles quest to move automatically

You can visit an Item Shop to purchase Bedrolls for Land Exploration. There are three types of Bedrolls: Beginner Explorer Bedroll, Apprentice Explorer Bedroll, and Skilled Explorer Bedroll. Each Bedroll can only be used in certain regions. 

Tax Permits obtained by purchasing or as event rewards apply as soon as you acquire them.

You can check the remaining time of your Tax Permit in [Menu on the upper right side of the game (≡) > Company Overview > Tax Permit].

Discoveries and rewards found via Land Exploration may differ depending on regional traits. 

Close the game completely and restart the game to claim your event reward in your inbox. 

If you cannot claim your reward after restarting your game, please contact our Customer Support.

* How to contact our Customer Support : [Menu on the upper right side of the game (≡) > Settings > Account > Support]

* Please note that expired mails cannot be restored.

If you take down an enemy ship by Melee or Duel instead of Artillery or Ram, there is a set chance to capture that ship. 

In Uncharted Waters Origin, you can combat NPCs of varying difficulties to gain rewards upon victory. 

Among them is the "Elite Pirate", a type of Powerful Opponent. They appear in random locations, and will cost you a certain amount of Energy to fight, depending on the Combat Power of the Elite Pirate. Elite Pirates are marked with the following icon in the world map. 

Please read the instructions below to learn how to check your mail's expiration date.

(Expiration date is written on the bottom right side of the mail list.)

Please note that we cannot restore expired mails.

When placing the first order after a new payment method is added, $1 will be charged for the sake of verifying the payment.

It will not be charged in actual, and automatically be refunded.
For further information including the payment cancellation, please refer to the customer center of each store.

■ Reference
- [Google Play Store(AOS)]
- [App Store(iOS)]
* There is no test payment involved on FLOOR(PC).

■ How to review payment history
- Google Play Store(AOS) : Google Play Store → Profile Icon → Payments & subscriptions → Budget & Order history
- App Store(iOS) : Settings → Name → Media & Purchases → View Account → Purchase History 

If the product you purchased is not given properly, please check once again after closing the game completely and restart.
※ Red Gem and Privilege items will be kept in Storage after purchase.

Please send us an inquiry as the form below to Support, if you need help in receiving a product purchased.

■ Inquiry Form

1. Server:
2. Company Name:
3. NID:
* You can check your NID via [Menu (☰) → Settings → Account].
4. Date of Payment:
5. Name of Product Purchased:
6. Sum of Payment:
7. Store:
8. Order ID:

Please note that each store has a different way to check your order history. Refer to the instructions below to for more details:

■ Google Play Store(AOS)

 - Log-in to Google Payments [GooglePayments] → Log-in using your Google account that has the order history you need to check → Select [Subscription and Service] → Select [Order History] → Check your account's order and subscription history   

■ App Store(iOS)

 [How to check using a PC]

 - Run iTunes in PC [iTunes Order History] → Log-in using your Apple account that has the order history you need to check → Authenticate your Apple ID → Check your account's order history

 [How to check using a mobile device]

 - Go to [Settings] → Select the profile on the upper screen → [Media and Purchase History] → [View Account] → Check via [Purchase History]

■ FLOOR (PC)

 - If you purchased a product via FLOOR (PC), we will send you the purchase history using the e-mail you used to create the FLOOR account. As such, please read the e-mail to check the purchase history.

■ Steam (PC)

[View Steam purchase history] 

When clicking a product to purchase on FLOOR(PC), a purchase pop-up will be shown and it will move to the website for payment automatically. You can enter the email for receiving the payment information on the website.

After the payment, please click [Confirm] to complete the in-app purchase

If you did not get the product after a transaction, or run into a transaction error, please close the game completely, then restart it.

If this solution does not work, please contact our Customer Support by filling in the form below:

■ Inquiry Form

1. Server: 

2. Company Name (Nickname): 

3. NID: 

* You can check your ID through [Menu (☰) → Settings → Account].

Each store's purchase IDs are given in the following formats: 

 - Google Play Store: Transaction ID ("GPA.0000-0000-0000-00000")

 - App Store: Order ID (10 characters of alphabets and numbers that starts with "M")

 - FLOOR(PC): Purchase ID

■ Google Play Store(AOS)

 - Log-in to Google Payments [GooglePayments] → Log-in using your Google account that has the order history you need to check → Select [Subscription and Service] → Select [Order History] → Check the purchase history and *transaction ID

 * Transaction ID takes a format like "GPA.0000-0000-0000-00000".

■ App Store (iOS)

 [How to check using PC]

 - Run iTunes in PC [iTunes Order History] → Log-in using your Apple account that has the order history you need to check → Authenticate your Apple ID → Check the purchase history and *order ID 

 [How to check using a mobile device]

 - Go to [Settings] → Select the profile on the upper screen → [Media and Purchase History] → [View Account] → [Purchase History] → Check the purchase history and *order ID (※ Please take a screenshot of the relevant screen and attach the file when you file a request related to the transaction)

 * The order ID is 10 characters of alphabets and numbers that starts with "M", which is located at the upper right side of the purchase history.

■ FLOOR (PC)

 - If you purchased a product via FLOOR (PC), we will send you the purchase history using the e-mail you used to create FLOOR account. As such, please read the e-mail to check the purchase history.

■ Steam (PC)

[View Steam purchase history] 

Check out Uncharted Waters Origin's latest news in the official channels below. 

* Official Community: [Link]
* Official Facebook: [Link]  

If you found a bug while playing Uncharted Waters Origin, please send us an inquiry as the form below to Support by [Menu (☰) → Settings → Account → Support].

■ Inquiry Form

1. Server:
2. Company Name:
3. NID:
* You can check your NID via [Menu (☰) → Settings → Account].
4. Type of inquiry(Bug report or reporting abnormal users):
5. Inquiry Details:
* Please attach a screenshot or video clip if you want to report a bug.
* If you want to report an abnormal user, please attach a screenshot or video clip and go to 6.
6. Company Name to report: 

If you found a suspicious player while playing Uncharted Waters Origin, please send us an inquiry as the form below to Support by [Menu (☰) → Settings → Account → Support]. 

■ Inquiry Form

1. Server:
2. Company Name:
3. NID:
* You can check your NID via [Menu (☰) → Settings → Account].
4. Type of inquiry(Bug report or reporting abnormal users):
5. Inquiry Details:
* Please attach a screenshot or video clip if you want to report a bug.
* If you want to report an abnormal user, please attach a screenshot or video clip and go to 6.
6. Company Name to report: