1.General Principles

① This Operational Policy is applicable to Uncharted Waters Origin and its game services.

② This Operational Policy acts to supplement the terms stipulated in the Terms of Service, and outlines the Company’s standards for the operation of its services, including what users need to know while using these services, such as restrictions for violations of Terms of Service, procedures for objecting to restrictions, and policies for restoring accounts.

③ Users must abide by the Company’s Terms of Service and this Operational Policy. If a user violates the stipulated regulations, their use of the Company’s services may be restricted.

④ Users must report any problems regarding the game (such as bugs, account theft, use of illegal programs etc.) through Support (such as 1:1 inquiries). If a user uses or exploits identified problems, discloses these problems to another party etc., they may be subject to the restrictions that are set forth in this Operational Policy.

⑤ The Company may freely revise and/or amend this Operational Policy in order to provide its users with reliable services. Information about any changes will be announced to users 7 days in advance through easily accessible methods (such as through official notices on communities and in-game notifications). However, any revisions that are particularly important to users will be announced 30 days in advance.

2. Users’ Rights and Responsibilities

① Users’ Rights

(1) Users have the right to use both the free and paid content that the game offers according to the Terms of Service. However, the Company retains the rights (copyright etc.) for all game content, including in-game content such as characters and items that are not specified in the Terms of Service.

(2) Users have the right to inquire and receive assistance from the Company’s Support team for any issues that may occur when playing the game.

② Users’ Responsibilities

(1) Users must understand and comply with the Terms of Service and Operational Policy when playing the game.

(2) Users must not act in ways that are prohibited by the Terms of Service and Operational Policy, that may cause damage to other users, or that may negatively affect the order within the game.

③ Users must enter accurate personal information when signing up for an account.

Users will not be able to receive assistance from the Company for any damages that may be caused by stealing other people’s personal information or by registering false information, and users themselves must take responsibility for the consequences of personal information theft.

(1) Accounts that have been registered with other people’s personal information may face issues with events run by GM, rewards and giveaways from winning events etc., and wins and rewards may consequently be canceled.

(2) The rights of characters, items etc. from accounts that have been registered with other people’s personal information are not recognized, and these accounts will not be able to receive any assistance for any issues that may arise.

④ Users are responsible for managing their own accounts and devices, and are advised to install security programs, such as anti-virus programs, on their PCs and mobile phones, or to take other measures, such as changing their passwords periodically, in order to project their personal information.

Users are responsible for any loss or damage that may arise when transferring or lending their accounts or devices to a third party.

3. The Company’s Rights and Responsibilities

① The Company’s Rights

(1) The Company has the right to temporarily suspend part or all of the game, or restrict access to the game, if an irregularity occurs either within or outside of the game.

(2) The Company has the right to impose restrictions on users who violate the Terms of Service and Operational Policy, and can do so in accordance with the standards stipulated in the Terms of Service and Operational Policy.

② The Company’s Responsibilities

(1) The Company must ensure a stable environment for users to play the game.

(2) The Company must comply with the Terms of Service, Operational Policy, and LINE Games’ Privacy Policy.

(3) The Company must take the appropriate measures required to establish a wholesome gaming culture, to protect young users from harmful information, and to prevent issues that can infringe users’ rights, such as defamation.

(4) The Company must protect the personal information (personal details, passwords etc.) of users that it owns. The Company must not use the personal information of users beyond the purpose of collection, and must not modify or disclose the information to others without permission.

However, in cases where there is a legal obligation to disclose personal information, such as official requests for cooperation from a judicial authority, users’ personal information may be shared within the scope of the legal obligation.

(5) The Company may request users to authenticate their accounts when it is necessary for the protection of users’ accounts and to ensure the stability of the Company’s gaming services.

(6) The Company may only provide limited information about updates, development plans, and other matters that cannot be disclosed due to the nature of the game.

4.Restrictions/Reports, Appeals, and Customer Service

① If a user discovers that another user has violated the Terms of Service and Operational Policy, or suffers damage due to violations, they may report these violations to the Company.

(1) The process for restricting/reporting users for violations of Terms of Service is as follows:

- Violation of Terms of Service→ (Report) → Investigation → (Prior notice) → Restrictions → Appeal → Result of appeal

※ If it is judged that the situation must be urgently handled in order to safeguard the provision of our services, restrictions may be imposed without prior notice.

※ Users who have reported other users for violations will not be separately notified of the investigation’s results.

② After a report is submitted, the ensuing investigation may take some time, and additional investigations may be carried out depending on the situation.

③ The Company may temporarily restrict any related accounts when investigating reports that have been submitted through Support.

④ Users may submit various inquiries, requests, suggestions, and appeals for restrictions related to reports of account theft, users who abuse the game’s systems etc., and in relation to the game services provided by Uncharted Waters Origin, through Support on the FLOOR website or through the in-game customer service.

(1)  The process for reporting, inquiring, and appealing is outlined below.

1:1 Inquiry:

- Users may submit various inquiries, requests, suggestions, and appeals for restrictions in relation to their account and the game services provided by Uncharted Waters Origin through the FLOOR website’s 1:1 Inquiry.

⑤ If a user’s appeal is deemed reasonable, the Company will immediately lift the restrictions imposed on the user and restore any adjusted items etc.

⑥ Users can submit appeals regarding restrictions within 15 days of being notified.

5.Name Policy

① “Name” refers to all types of names (Company name, Guild name etc.) that are directly set by users to identify characters, items, organizations etc., within the game.

② In principle, users can freely set their own names.

③ Notwithstanding paragraph 2 above, using any names that fall under the criteria outlined below is restricted, and in such cases, the Company may arbitrarily change the names that have been set and restrictions may be imposed.

(1) Any names that are insulting to others

(2) Any names that include profanity, vulgarisms, advertisements, or provocative and obscene content

(3) Any names that discriminate against race or gender

(4) Any names that contain insulting content for a certain person, group, area, religion etc.

(5) Any names of people related to the Company, the game, or the original work, or any names that are judged as having the intention of impersonating them

(6) Any names that may be recognized or misinterpreted as being of a person who helps to operate the game, including operators, associates, GM, and CM

(7) Any names that are judged as having been created with the intention to trade real money or to induce real money trading for items and accounts

(8) Any names that are judged as being anti-social, or as having the intention to glorify an anti-social person or group

(9) Any names that are judged as possibly infringing upon a third party’s trademark, logo, or copyright

(10) Any names that are judged as having the intention to advertise a specific product or website (including non-profit websites)

(11) Any names that are judged as violating the Terms of Service and Operational Policy

6.Restriction Policy

① The different types of restrictions are outlined below.

(1) Permanent Restriction: Users are permanently restricted from playing Uncharted Waters Origin and using any related services.

(2) Time-based Restriction: Users are restricted from playing Uncharted Waters Origin and using any related services for a set period of time.

(3) Temporary Protection Measures: These are measures that are put in place to temporarily restrict the use of accounts in order to investigate and handle issues where account protection is required for a certain period of time in order to look into misuse and abuse of in-game systems, and other Support inquiries. The period for these protection measures is not set separately, and may be in place until the issue is identified and resolved.

(4) Restriction on Homepage Use: Users are restricted from using the Uncharted Waters Origin homepage and its related services for a set period of time.

(5)Warning: These include a variety of temporary restrictions, such as temporary restrictions over accessing the game, chat bans, activity restrictions, forced changes made to Company names, warnings, and recommendations.

(6) Chat Restriction (Time-based): Users are temporarily restricted from using the in-game chat service over the violation of the Terms of Service.

(7)IP Restriction: Certain IP addresses are restricted from accessing the game and its services.

② If the Company imposes restrictions on a user, any profits (items, EXP etc.) related to the violations of the Terms of Service may be retrieved or adjusted. For violations where it is difficult to calculate any related profits, such as the illegitimate use of bugs and illegal programs, the user’s game data may be reset or restrictions on using certain content or access from certain environments may be imposed.

③ All responsibilities for account theft that occur due to reasons attributable to the user, or for any violations of the Terms of Service when sharing accounts, are borne by both the party who violated the Terms of Service and the user who owns the account, and restrictions may be imposed to the accounts of both parties.

④ The Company does not intervene in cases where a dispute arises between users, and any related details are in accordance with Article 33, Paragraph 6 of the LINE Games’ Terms of Service.

⑤ If 2 or more violations of the Terms of Service are identified at the same time, the Company may impose the appropriate restrictions for each violation.

⑥ The Company may also impose restrictions on users who fabricate other users’ violations of Terms of Service and Operational Policy, or conspire to do so, as well as users who help with or unfairly benefit from violations.

⑦ If a user knowingly acquires an item from another user who has acquired the item by violating the Terms of Service, or if a user unknowingly acquires the item for free, the Company may confiscate the item.

⑧ The reasons for imposing restrictions and their effects are in accordance with the table outlined in Article 7 below. However, even if the criteria for imposing restrictions is met according to the table below, the Company may impose zero or lighter restrictions depending on the specific circumstances of the time in which the violation occurred or the impact the violation had on the Company’s game services.

⑨ Depending on the severity of the violation’s breach of the Terms of Service and any related laws, actions that are not listed in the table in Article 7 may also lead to restrictions being imposed.

7. Criteria Table for Violations and Penalties

1) Criteria for Restricting In-game Chat

2) Criteria for Restricting Game Use

※ Even if not listed in the table above, restrictions may still be imposed depending on the severity of the user’s violation of the Terms of Service and other related laws.

※ Additional restrictions may also be imposed depending on the number of violations that have been cumulated or the severity of the violation.

2)-1 Criteria for Restricting Community Use

2)-2 Community Use Restrictions According to Cumulated Penalty Points

※ Users who are confirmed to have posted any obscene content that targets minors and that violates the Operational Policy will be permanently banned immediately.

※ Separate from the outlined criteria for imposing restrictions on community use, appropriate measures, such as permanent bans on activities, may be taken if they are deemed necessary due to repeated or excessive violations of policy and for ensuring stable services and public order.

8. Recovery Policy

① Items that are selected and deleted directly by the user whilst playing the game cannot be recovered.

9. Guild Policy

① Creating a Guild

(1) Creating a Guild will require spending a certain number of Ducats.

(2) Users can only create Guilds if they are not already registered to another Guild.

(3) Guild names that have already been taken by other Guilds cannot be used.

② Policy for Appointing Guild Leaders

In the event where the Guild Leader is unable to access the game due to restrictions or unavoidable circumstances, their authority is automatically delegated according to the criteria below.

(1) If the Guild Leader has not accessed the game within the last 2 weeks, their authority is automatically delegated according to the criteria below.

- Automatically delegated to the Guild Member with the highest contribution within those who have accessed the game within the last 3 days.

- Automatic delegation takes place based on the point in time where at least one Guild Member has accessed the game.

③ Guild Restrictions

Since Guilds are communities used amongst users, the users themselves are responsible for the operation and maintenance of their Guilds.

However, Guilds may be disbanded or restricted if they fall under any of the subparagraphs outlined below:

(1) If the Guild is being used for the purpose of illegal site advertisements and commercial advertisements, or other such actions

(2) If the Guild is slandering or offending a specific person or group

(3) If the Guild is impersonating a Company employee or operator

(4) If the Guild is being used to instigate the trading and sharing of real cash/real goods

(5) If the Guild is being used to provide information that disrupts public morals, such as the posting of pornography

(6) If the Guild is being used to harm the reputation of others

(7) If the Guild is being used to disrupt the game or to create, distribute, and use illegal programs

(8) If the Guild is judged to be harmful according to social norms, or exhibits what is deemed as indecent behavior

④ Once a Guild Leader has disbanded a Guild, the Guild cannot be recovered.

10. Mileage Policy

① As part of the game services it provides to users, the Company may provide additional Mileage.

‘Mileage’ is a reward service that is provided when users purchase a product with a Mileage mark on it among the products sold at the Shop.

② The Mileage services that the Company offers may differ, such as in terms of payment and usage, and will depend on the methods outlined by the service.

If there is a difference in the amount of Mileage shown between the server and the client, the Mileage amount will be based on the amount shown in the server.

③ The Mileage storage period follows the period specified at the time in which the service was provided, but the standard period is up to 6 months from the month of acquisition.

Mileage that is not used within the period specified when it was given may be deleted.

④ Is a user terminates their contract (withdraws their membership), or their account is deleted due to reasons attributable to the user, the Mileage in the account may be deleted once the membership is withdrawn or the account deleted.

⑤ If a user accumulates Mileage through illegitimate methods, the Mileage may be subject to forced deletion.

⑥The Company may terminate their Mileage service for technical or operational reasons. In such a cases, users will be notified at least 30 days in advance. Mileage that has not been used by the service’s termination date will automatically be deleted.