You can install Hello Kitty Friends Match from the Google Play Store.

■ AOS Minimum Requirements

- Operating System: Android 9 or higher

- RAM: 2GB or more

- Storage Space: At least 1GB free space

- Download Link: [Google Play Store]

You can follow up the latest news of <Hello Kitty Friends Match> from the official channels.

Official Website : [Link]

You can earn Stars by clearing levels.

Use the Stars to complete quests and receive items as rewards.

Additionally, you can obtain items through various in-game event rewards.

Participate in events to collect more items!

In <Hello Kitty Friends Match>, different events appear based on your level.

■ Attendance Event

- Log in for 7 days and receive special rewards!

■ Project Village Restoration

- Complete a set number of quests to restore the town and earn rewards!

■ Fun Board Game!

- Use dice earned from clearing levels to play a board game and win prizes!

■ Cupcake Party

- Clear levels consecutively to start the next level with booster items!

■ Collection Mission

- Collect specific blocks or items to receive special rewards!

■ To the Sky!

- Gather as many airplanes as possible in the game and earn exclusive rewards based on your ranking!

And many more exciting events are waiting for you in <Hello Kitty Friends Match>!

You can obtain a new costume through the [Gacha] menu located at the bottom of the lobby.

1. Special Gacha

- Costumes of S to B grade appear based on set probabilities.

- During special events, certain S-grade costumes will have increased drop rates.

- You can use Special Gacha Tickets or Gems.

2. Premium Gacha

- Costumes of S to B grade appear based on set probabilities.

- You can use Premium Gacha Tickets or Gems.

3. Normal Gacha

- Costumes of A to C grade appear based on set probabilities.

- You can use Normal Gacha Tickets or Gold.

4. Point Gacha

- Costumes of A to C grade appear based on set probabilities.

- You can use Points to draw.

You can check the costumes you obtain in the [Costume] menu at the bottom of the lobby.

You can increase your Friends Pass level by collecting Crowns when clearing levels.

Level up your Friends Pass to earn various rewards!

By activating the Friends Pass, you can unlock even more rewards and continue receiving bonus rewards after reaching the maximum level.

The Friends Pass resets every season, so don’t miss out on the rewards!

Once you reach Level 30, you can either join a team or create your own team.

Creating a team requires 300 Gold.

Hearts received from team members can be stored in your Gift Box up to a maximum of 15 hearts.

Join a team and exchange hearts with your teammates!

If you encounter a player causing issues while playing the game,

please report them to customer support using the form below.

■ Report Submission Form

1. Your Nickname & Game Account Number :

* You can copy your Game Account Number from Settings > Account.

2. Reported Player’s Nickname :

3. Detailed Description of the Issue :

4. Screenshots or Videos (if available) :

Once we receive your report, we will investigate the matter and take appropriate action by our policies.

Thank you for helping us maintain a fair and enjoyable gaming environment.

You can check your purchase history and order number depending on the store you are using:

■ Google Play Store

[How to Check Your Order Number]

1. Open the Google Play Store app → Tap your account profile icon → Select Payments & Subscriptions → Check under Budget & History

2. Visit the [Google Payment Center] and log in → Select Subscriptions & Services → Check under View Purchase History

[Order Number Format]

Order ID in the format: GPA.1234-XXXX-XXXX-XXXXX

■ Apple App Store

[How to Check Your Order Number]

Go to Settings on your device → Tap your User Name → Select Media & Purchases → Log in and check under Purchase History

[Order Number Format]

Order ID starts with M or N and consists of 10 digits.

If you have not received the item after purchase,

please follow the steps below to resolve the issue:

1. Completely restart your device and relaunch the game.

2. Login to the game again and check if the purchased item has been delivered.

If the issue persists despite following the steps above,

please contact our customer support with the following details.

We will assist you after verification.

■ Inquiry Submission Form

1. Game Account Number :

* You can copy your Game Account Number from Settings > Account.

2. Purchase Date :

3. Purchased Item Name:

4. Purchase Store : (Google Play Store or Apple App Store)

5. Order Number :

* You can check this in [FAQ > How can I check purchase history and order number?].

6. Request Details : (Item Redelivery or Payment Cancellation)

* If you cancel payment, the limited chance for purchase would not be recovered.

If you request a refund directly through the store,

your account may be subject to usage restrictions.

If you wish to regain access to your restricted account,

please contact our customer support with the following details.

To lift the restriction, you must repurchase an item of the same value as the refunded item.

After verification, we will provide further guidance.

■ Inquiry Submission Form

1. Game Nickname :

2. Game Account Number :

* You can copy your Game Account Number from Settings > Account.

To prevent unintended in-app purchases, please refer to the guides below:

■ Google Play Store

Google Guide : [Require verification for purchases]

■ Apple App Store

Apple Guide : [Use Screen Time to turn off in-app purchases on your iPhone or iPad]