You can download and install Animal Busters through the Google Play Store and the App Store.

■ Minimum Requirements (AOS)

- OS: Android 7.0 or higher

- RAM: 2 GB

- Storage: At least 1 GB of free space

- Download Link: [Google Play Store]

■ Minimum Requirements (iOS)

- OS: iOS 13.0 or higher

- Download Link: [App Store]

If an update is required for Animal Busters, proceed to the store where the game was originally installed and follow the steps below.

■ Google Play Store (AOS)

1. Go to [Settings] → [Apps] → Select [Google Play Store] → [Storage]

2. Clear cache, and clear data

3. Reboot your device

4. Open Google Play Store and select [Agree] on the pop-up

5. Reinstall Animal Busters

■ App Store (iOS)

1. Open [App Store] → tap the [Profile] icon at the top right of the screen

2. Find Animal Busters in the update list and tap [Update]

- If Animal Busters does not appear in the update list, refresh the list and check again

Depending on your environment, the game may fail to launch due to issues such as data issues or insufficient device memory.

If the game does not run smoothly, please follow the steps below:

1. Reboot your mobile device.

2. Check your device's network connection.

3. Close unused apps and delete unnecessary data to free up space.

4. Reinstall the application. When reinstalling, make sure to completely delete the cached data and download the latest version from the store.

5. If the issue persists after following the above steps, please contact Support with the requested information below for further assistance.

■ Required Information

- Game Nickname

- Game Account Number

- Device Model

- OS Version

Stuttering, lagging, or crashing during gameplay may be caused by your device's specifications or current conditions.

Below are the recommended specifications for playing Animal Busters, along with methods to help reduce these issues.

Please refer to the details below.

■ AOS

- Device Model: Galaxy S10 or newer

- OS: Android 7.0 or higher

- RAM: 6 GB

- Storage: At least 7 GB of free space

■ iOS

- Device Model: iPhone X / iPhone 8 Plus or newer, iPad mini (5th generation) or newer

- OS: iOS 13 or higher / iPadOS 13 or higher

- RAM: 3 GB

- Storage: At least 7 GB of free space

■ How to Reduce Stuttering, Lagging, or Crashing

1. Close other apps running on your device except Animal Busters to free up memory.

2. Check your network connection and maintain an optimal connection.

3. Turn off background music, sound effects, combat text, HP bar display, and screen touch effects in settings.

4. Update your mobile device OS to the latest version.

5. Ensure sufficient free storage space.

6. Reinstall the application. When reinstalling, make sure to completely delete the cached data and download the latest version from the store.

7. If the issue persists after following the above steps, please contact Support with the information below for further assistance.

■ Required Information

- Game Nickname

- Game Account Number

- Device Model

- OS Version

We understand the concerns of players who have accidentally used an item and wish to recover it.

In the case of the accidental use of a general item, it is not always possible to verify the exact timing and circumstances of the usage, so recovery may not be possible. We ask for your understanding in this regard.

This policy is applied uniformly to all players.

For more details on the recovery policy, please refer to the Animal Busters Operational Policy.

[Operational Policy Link]

You can check the claimable period in the upper right corner of any mail in your mailbox.

Please note that if rewards are not claimed within the indicated period, expired mail and their rewards are deleted and cannot be recovered.

■ How to Check Mail Expiration Period

- To check the expiration period of an article of mail, you can find it inside the mail itself.

How to Redeem Coupons on Google (AOS)

1. Go to [Settings] - [Enter Coupon] in the game and enter your coupon code.

How to Redeem Coupons on Apple (iOS)

1. Go to the [Coupon Redemption Site].

2. Enter your account number and coupon code.

* You can copy your account number from the in game settings.

Notes

- Coupons cannot be used after their expiration date.

- Once redemption is complete, rewards can be claimed from the in game [Mailbox].

- If rewards do not appear, please fully close the game and restart it.

Push notifications are used to deliver various updates and announcements for Animal Busters.

If you would like to disable notifications for nighttime hours (23:00 - 08:00 (UTC+9)), you can turn off nighttime notifications only.

If you disable all notifications, push notifications will be turned off for all time periods.

■ How to Adjust Push Notification Settings on Your Mobile Device

1. Go to [Settings] in the upper-right corner of the game screen.

2. Adjust the Push Notification settings as desired.

Game nicknames must meet the following requirements:

- Nicknames cannot include prohibited words or special characters and must be 2-10 characters long.

- Existing nicknames cannot be used.

- The first nickname change is free. Additional changes require in game currency.

We have plenty of exciting events waiting to brighten your journey in Animal Busters!

■ New 7-Day / 21-Day / 28-Day Login Events

- Log in for 7, 21, and 28 days to receive rewards.

- Available once per account.

■ New 2,000 Summon Event

- Earn rewards (Character Summon Tickets) based on Main Stages cleared.

- Available once per account.

■ New Growth Mission Event

- Earn rewards (Rubies) based on the total number of animal level ups and upgrades.

- Available once per account.

■ New Play Mission Event

- Earn various rewards by clearing Designed Missions.

- Available once per account.

More events will be added in the future.

There are so many adorable friends waiting to join your team! Here is how you can meet new Animal Characters in Animal Busters.

Animal Characters can be summoned in-game via the [Shop] - [Busters Summon] menu using Character Summon Tickets. Depending on the results, you can obtain Animal Characters ranging from Rare to Heroic, as well as Legendary grades.

Additionally, Limited Character Summons can be performed in-game via [Shop] - [Limited Summon] menu using Rubies. Much like standard summons, you can obtain Rare to Heroic grades, along with Legendary grade Animal Characters.

The higher your Summon Level, the greater your chances of obtaining Legendary grade characters.

Please note that the rates displayed in-game are rounded, so the total may not equal exactly 100%.

In Animal Busters, the level of Dispatch content increases as you complete more missions.

Higher Dispatch levels increase your chances of obtaining higher-grade rewards, with a maximum level cap of Level 20.

Characters can be assigned immediately to available missions, allowing you to jump right into the Quick Dispatch content. The system also supports an Auto-Assignment feature to select characters from your currently owned roster.

You can also choose whether to proceed with missions that do not provide placement bonuses via the Quick Dispatch pop up.

Various payment methods are available through the Google Play Store and the App Store.

Please use a payment method available to you from the options listed below.

■ Google Play Store Payment Methods

1. Credit/Debit Cards (International payment enabled)

2. Direct Carrier Billing (Mobile phone payment)

■ App Store Payment Methods

1. Credit/Debit Cards (International payment enabled)

2. Direct Carrier Billing (Mobile phone payment)

※ Payment methods are subject to change depending on store policy.

- For inquiries regarding specific payment methods or billing issues, please contact Google Play Support or Apple Support.

※ Payments for paid items are processed through Google, an overseas payment provider.

- Depending on the card issuer, DCC (Dynamic Currency Conversion) fees may apply, and final charges may vary based on exchange rates.

To verify whether a payment method registered with the store is available, the store may perform a temporary $1 (USD) pending charge before purchasing an item.

The temporary $1 (USD) pending charge is not actually billed, so you do not need to worry.

If you need more information about the temporary $1 (USD) pending charge, please contact [Google Play Support].

■ Reference Information for Temporary Pending Charges

- [Google Play Store (AOS)]

- [App Store (iOS)]

■ How to Check Purchase History

[Google Play Store (AOS)]

- Open Google Play Store → Select Profile icon (top right) → [Payments & subscriptions] → [Budget & history]

[App Store (iOS)]

- Device [Settings] → Select Profile (top) → [Media & Purchases] → [View Account] → [Purchase History]

The method for checking your payment history and order numbers may vary depending on which store was used for the purchase.

Please refer to the instructions below for detailed guidance.

■ Google Play Store (AOS)

[How to Check Order Number]

1) Open Google Play Store → Select Profile icon → [Payments & subscriptions] → [Budget & history]

2) Log in to the [Google Payments Center] → Select [Activity]

[Order Number Format]

- Order ID in the format: GPA.1234-XXXX-XXXX-XXXXX

■ App Store (iOS)

[How to Check Order Number]

- Device [Settings] → Select Profile (User Name) → [Media & Purchases] → Sign in → [Purchase History]

[Order Number Format]

- A 10-character order ID starting with M or N

If the purchased product differs from what was displayed during the payment process, please contact Support by providing the information below. We will review your inquiry and provide assistance.

■ Required Information

- Game Nickname

- Game Account Number

(Main screen → Top-right menu → Settings → Account → Copy Game Account Number)

- Date and Time of Purchase

- Product Name

- Order Number

- Screenshot of the Payment Receipt

- Details of Your Request

■ How to Check Your Google Payment Receipt

1. Go to Google Payments Center (https://payments.google.com)

2. Log in with your Google account

3. On the Google Payments Center page, select [Activity] to check your transaction history

Example of a Google Payment Receipt Number:

GPA.XXXX-XXXX-XXXX-XXXXX

If the purchased product differs from what was displayed during the payment process, please contact Support by providing the information below. We will review your inquiry and provide assistance.

■ Required Information

- Game Nickname

- Game Account Number

(Main screen → Top-right menu → Settings → Account → Copy Game Account Number)

- Date and Time of Purchase

- Product Name

- Order Number

- Screenshot of the Payment Receipt

- Details of Your Request

■ How to Check Your App Store Receipt

1. Open the App Store.

2. Tap the profile icon at the top right of the screen.

3. Tap your account ID.

4. Tap [Purchase History].

5. Select the transaction with the issue, view the details, and take a screenshot.

If the product you purchased was not delivered after payment, please follow the steps below before submitting a support request.

1. Completely power off your device, then turn it back on.

2. Log in to the game and check whether the purchased item appears.

If the product still does not appear after following the above steps, please contact Support by providing the information below. We will review your inquiry and provide assistance.

■ Required Information

- Game Nickname

- Game Account Number

(Main screen → Top-right menu → Settings → Account → Copy Game Account Number)

- Date and Time of Purchase

- Product Name

- Order Number

- Screenshot of the Payment Receipt

- Details of Your Request

■ How to Check Your Google Payment Receipt

1. Go to Google Payments Center (https://payments.google.com)

2. Log in with your Google account

3. On the Google Payments Center page, select [Activity] to check your transaction history

Example of a Google Payment Receipt Number:

GPA.XXXX-XXXX-XXXX-XXXXX

If the product you purchased was not delivered after payment, please follow the steps below before submitting a support request.

1. Completely power off your device, then turn it back on.

2. Log in to the game and check whether the purchased item appears.

If the product still does not appear after following the above steps, please contact Support by providing the information below. We will review your inquiry and provide assistance.

■ Required Information

- Game Nickname

- Game Account Number

(Main screen → Top-right menu → Settings → Account → Copy Game Account Number)

- Date and Time of Purchase

- Product Name

- Order Number

- Screenshot of the Payment Receipt

- Details of Your Request

■ How to Check Your App Store Receipt

1. Open the App Store.

2. Tap the profile icon at the top right of the screen.

3. Tap your account ID.

4. Tap [Purchase History].

5. Select the transaction with the issue, view the details, and take a screenshot.

If you cancel a payment directly through the store rather than via Support, the purchased item will not be returned, and only the payment amount will be refunded. This may result in a temporary restriction on your account.

If you wish to regain access to a restricted account, please contact our Support and provide the following information.

We will temporarily lift the restriction, and once you repurchase an item of equal value to the refunded product, we will verify and provide further guidance.

■ Required Information

- Game Nickname

- Game Account Number

(Main screen → Top-right menu → Settings → Account → Copy Game Account Number)

Please refer to the methods below to prevent in-app purchases.

■ Google Play Store

- [Set up verification for purchases] Guide

■ Apple App Store

- [Use Screen Time to turn off in-app purchases on your iPhone or iPad] Guide

If a minor has accidentally made an in app purchase,

a cancellation request can be submitted for unused items within 7 days of purchase.

Please contact Support using the form below.

■ Inquiry Submission Form

1. Game Account Number

(Main screen → Top-right menu → Settings → Account → Copy Game Account Number)

2. Date and Time of Purchase

3. Store used for purchase (Google Play Store or App Store)

4. Order Number

* FAQ > Payments > I want to check my purchase history and order number.

5. Request Details

If an account is not linked (Guest Account), recovery is possible even if data is lost, provided that purchase history can be verified.

[Guest Account Recovery Guide]

1. Please attach the payment receipt from the lost guest account.

2. Create a new account.

* To transfer data from the lost guest account, the newly created account must be linked to a platform account.

3. Link the new account to a platform account.

* Depending on your device OS, you can link either a Google or Apple account.

4. Submit a 1:1 inquiry using the form below.

* All fields must be completed for recovery to proceed.

[Account Recovery Request Form]

■ Game Nickname of account to be recovered

■ Game Account Number of account to be recovered

■ Game Nickname of newly created account

■ Game Account Number of newly created account

■ Agreement that recovery requests cannot be withdrawn (Yes / No)

■ Agreement that temporary accounts cannot be used after recovery is completed (Yes / No)

※ Please ensure all information is entered accurately for faster review and recovery.

※ During recovery, game data from the original guest account will be restored.

※ Data created on the new account will be deleted and cannot be used.

※ After recovery is complete, logging in with the new account will grant access to the restored game data.

If you have forgotten the password for your account, please use the appropriate link below according to your account type to recover your account information.

- Google: [Link]

- Apple ID: [Link]

If you wish to delete your current account, you can proceed by following the steps below.

1. When initiating account deletion, there is a 7-day grace period during which you can cancel the deletion request and automatically restore your account.

2. Once the 7-day grace period has passed, the account cannot be recovered.

■ How to Delete Your Game Account

- Go to [Settings] in the top-right corner → Select [Delete Account] at the bottom → Review the withdrawal confirmation pop-up and select [Confirm]

■ How to Cancel Account Deletion

- If you log in with the same account within 7 days of requesting deletion, tap [Confirm] and follow the instructions to cancel the deletion request.

■ Important Notes

※ If more than 7 days have passed since initiating deletion, we cannot provide assistance in recovering your account.

Please keep this in mind before making a deletion request.

If a violation of the Terms of Service or Operational Policy occurs while playing Animal Busters, game access may be restricted in accordance with these policies.

If you would like to confirm the reason for your account restriction, please click the [Contact Us] button below and submit an inquiry to our Support. We will review your case and provide guidance.

Please note that it may take some time to verify the reason for the game access restriction.

The process for a deleted account is as follows:

- For 7 days after deletion, there is a grace period during which the account can be automatically restored.

- After the 7-day period, automatic account recovery is not possible.

※ Please note that no additional support will be provided for account recovery after this period.

- Account data is permanently deleted starting 30 days after deletion.

Therefore, re-registering a linked account is possible approximately 30-40 days after the initial deletion.

Following updates, we provide guidance on known issues via the Official Forum.

If you encounter any errors other than those already listed, please submit an inquiry to our Support.

We will do our best to fix reported errors as quickly as possible to ensure a smooth and enjoyable gaming experience.

■ How to Contact Support:

1. Go to [Settings] in the top-right corner of the game

2. In [Support], tap the Customer Support button

If you have any suggestions while playing, please submit an inquiry to our Support.

We will do our best to fix reported errors as quickly as possible to ensure a smooth and enjoyable gaming experience.

■ How to Contact Support:

1. Go to [Settings] in the top-right corner of the game

2. In [Support], tap the Customer Support button

If you encounter a player violating the rules while playing, please submit the following information via Support.

■ Required Information for Reporting

- Your Game Nickname

- Your Game Account Number

(Main screen → Top-right menu → Settings → Account → Copy Game Account Number)

- Game Nickname of the Player You're Reporting

- Detailed Description

- Attach Screenshot or Video

■ How to Contact Support

1. Go to [Settings] in the top-right corner of the game

2. In [Support], tap the Customer Support button

You can check the latest news related to Animal Busters on the official channels below.

Official Forum: [Go to Link]

Official Discord Server: [Go to Link]